6 Ways to Navigate the Next Wave of Client Support Amid Regulatory Pressures
The FCA’s recent push for more personalised, targeted support across client journeys reflects a broader shift in financial advice. But delivering a tailored experience takes time, insight, and follow-through. And when your team is stretched thin, every extra task (chasing documents, scheduling meetings, following up on signatures) can start to chip away at the service you want to give.
So here’s the big question for many independent financial advisers in the UK:
How do you deliver a tailored, high-value service without being buried in admin or burning out your team?
Feeling the Pressure? You’re Not Alone.
The call for hybrid advice models, personalised journeys, and clearer value delivery is growing louder. But many firms are still battling with the basics:
Manual, repetitive admin (especially during annual reviews)
Too many platforms that don’t talk to each other
Difficulty evidencing value under Consumer Duty
Clients overwhelmed by paperwork or unclear on what to do next
This is where smart adviser tech makes the difference.
6 Ways Digital Wealth Solutions Supports a More Personal, Efficient Approach
Digital Wealth Solutions is more than a client portal for financial planning - it’s an advanced tech platform that supports every stage of the adviser-client journey.
📊 1. Smart Client Segmentation
Easily segment your clients based on service tier, life stage, or financial complexity. This ensures your high-value clients get the attention they need, while keeping the entire book engaged and managed.
No spreadsheets. No guesswork. Just clear, proactive service.
✉️ 2. Bulk Sending That Feels Personal
Send messages or document packs in bulk, but with individualised content for each client group. Whether you're delivering personalised recommendation packs or annual review materials, Digital Wealth Solutions makes it easy to scale without losing the human touch.
🔐 3. Secure, Streamlined Communication
Our encrypted messaging system replaces endless email chains, letting advisers and clients exchange updates, documents, and questions in one secure place. No need to encrypt PDFs or chase up missing files - it’s all organised, trackable, and accessible.
📝 4. Powerful Document Tools & Workflow Automation
Create editable document and recommendation packs your clients can complete and sign digitally. Set automatic reminders so nothing gets missed. Whether you're onboarding, reviewing, or following up, your workflow becomes smoother and less manual.
This keeps paperwork moving without the back-and-forth - and ensures nothing falls through the cracks.
🕵️♂️ 5. Clear Audit Trails & Interaction Reports
With Digital Wealth Solutions, every action is logged - from document views and uploads to message reads and signature dates. Our audit trails and interaction reports help you evidence value, ensure regulatory alignment, and gain visibility over how clients are engaging with your service.
It’s ideal for Consumer Duty reporting - and peace of mind.
🌐 6. Hybrid Advice, Delivered Seamlessly
Meet your clients where they are - in person, online, or both. With branded Client Meeting Rooms, document sharing, and real-time collaboration tools, you can run an efficient hybrid advice model without needing multiple platforms.
Whether it’s a digital check-in or a full financial review, Digital Wealth Solutions gives you the flexibility to adapt without adding friction.
Since integrating Digital Wealth Solutions into our practice almost two years ago, the portal has become an essential part of how we work. It brings everything clients need, such as secure messaging, document and recommendation packs, actions lists and more, into a single, easy-to-use portal. Our clients appreciate the clarity and convenience of having all their information and actions in one place.
Workflows feel smoother. Audit trails within the portal give both us and clients full visibility on where things stand or what’s pending. Less admin, lower costs and more time for genuine relationship building.
Digital Wealth Solutions are open to feedback on how to improve the portal and continue to evolve its functionality to improve both adviser efficiency and client experience.
I’d recommend Digital Wealth Solutions to any financial planning practice serious about improving service delivery and client experience. It’s efficient for us and intuitive for clients. We’re confident it’s playing a key role in how our firm delivers advice.
- Matthew Birkett, Birkett Financial Planning
Designed for Independent Advisers Who Want to Do More With Less
As regulatory expectations rise, your tech should reduce the burden - not add to it.
Digital Wealth Solutions is here to support you with:
Time-saving automation
Tools for personal, scalable advice
Secure, branded client portals
Built-in compliance features
✅ Ready to try it for yourself? Start your 2-month free trial and see how Digital Wealth Solutions can help you streamline your advice journey, strengthen relationships, and stay one step ahead.
